We will send out parcels within two days of receiving the all clear from the online banking services. Parcels should arrive within 2 to 3 days in the U.K. and within 21 days elsewhere. In the rare and unfortunate case that damage does occur in transit all packaging must be kept.
Should you wish to return an item, as per your legal rights, you may return the item free of charge (within 7 days of receipt) by emailing us – this applies to the U.K. only. Abroad, please post back and we will refund you. In all areas, the items must return in the same condition as when we sent them to you.